Explore some of our Intelligent Chatbot Development solutions tailored for businesses
AI chatbots extend your support and sales capabilities around the clock, in multiple languages. Key benefits for APAC businesses includes
Chatbots fluent in Hindi, Mandarin, Tagalog, and more can assist customers anytime, reducing wait times and increasing satisfaction
Automate common tasks like order tracking or policy inquiries to relieve pressure on busy contact centers during peak hours
Easily handle millions of conversations during sales events (e.g., Diwali or Singles Day) without adding staff, providing personalized recommendations to each user
Craft dialog and intent models that incorporate local slang, formalities, cultural nuances, and regional languages. Use NLP models trained on regional data (e.g., Hindi-English code-mixed text, Tamil-English, Hinglish), ensuring bots understand context and tone across different parts of India and APAC markets.
Launch chatbots on widely used local platforms such as WhatsApp Business, WeChat, LINE, and Telegram, ensuring seamless integration. Also support voice assistants in regional languages (e.g., Google Assistant Hindi, Alexa India) for consistent and culturally relevant customer interaction across all preferred user channels.
Connect AI chatbots to local systems and services, including UPI-based payment gateways (e.g., Paytm, PhonePe), GST-compliant billing software, regional CRMs, and ERP systems. This enables localized, transaction-ready support, automating end-to-end processes and improving business relevance in local markets.
Develop advanced voice-based bots that automatically navigate complex IVR menus, understand Indian English accents, and support multiple regional languages like Kannada, Bengali, or Marathi. These bots reduce wait times, enhance call routing accuracy, and improve overall customer support efficiency through natural speech interactions.
Monitor live conversations and gather user feedback to continuously refine the chatbot’s knowledge base, tone, and contextual accuracy. This is especially crucial for adapting to seasonal trends, rapidly evolving local slang, regional festivals, and campaign-specific updates in dynamic consumer-facing environments.
