The client, a traditional corporate lodging agency, sought digital transformation for their business processes. Our team at Theta facilitated this transition, creating a comprehensive digital system to streamline reservation management for agents, clients, and facilities.
Initially managing reservations through Excel, the client's reliance on traditional methods prompted us to delve deep into their existing processes.
The client relied on traditional methods such as phone calls and emails to manage reservations. Our task was to modernize the entire business process, transitioning it from analog to digital.
Reservation agents were overwhelmed by numerous booking requests with no streamlined process for handling them. Theta stepped in to allocate requests evenly among agents, ensuring efficient management and optimal customer service.
Our priority was to distribute the workload evenly among reservation agents, ensuring that each one had a manageable number of requests to handle effectively.
Developed a web application to streamline reservation management for agents, enhancing efficiency in the process.
Launched a mobile app for customers to simplify the reservation process, enabling direct booking of rooms without the need for telecalls or emails.
30% Shift towards online bookings rather than traditional methods such as email or phone calls.
25% Enhanced engagement and daily bookings per agent.
